Cancellation policy

These Terms and Conditions regulate the sale, ordering, and delivery of perishable food products from DinDins S.L. to the consumer (“the Client”), in accordance with: Spanish Law 34/2002 (LSSI-CE) Royal Legislative Decree 1/2007 (General Law for Consumer Defence) EU Directive 2011/83/EU on Consumer Rights Regulation (EU) No. 1169/2011 on Food Information By placing an order, the Client fully accepts these Terms.

Nature of Products and Legal Exceptions

All Dindins products are freshly prepared, perishable food items. Under Article 103.d of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly or made to the consumer’s specifications. Therefore, once an order is confirmed, no cancellation or refund can be made.

Orders and Cancellations

Orders are confirmed at the time of placing them on Dindins.es. Once order is placed, orders cannot be cancelled (Article 103.d of Royal Legislative Decree 1/2007).
If the Client wishes to change the delivery date, they must notify DinDins before the agreed delivery time. DinDins will store the order safely in a frozen state until the new delivery date.
If the Client no longer wishes to receive their meals, DinDins may, upon written notice, donate the meals to a local charity or food distribution programme on their behalf. This ensures the food does not go to waste. No refunds will be provided in such cases.