Refund policy

These Terms and Conditions regulate the sale, ordering, and delivery of perishable food products from DinDins S.L. to the consumer (“the Client”), in accordance with: Spanish Law 34/2002 (LSSI-CE) Royal Legislative Decree 1/2007 (General Law for Consumer Defence) EU Directive 2011/83/EU on Consumer Rights Regulation (EU) No. 1169/2011 on Food Information By placing an order, the Client fully accepts these Terms.

We have a zero returns policy, because our food is perishable within a short time. However if our products do not reach you in good condition or have been damaged in transit please notify us upon delivery and we promise to take corrective action for you.please provide photographic evidence wherever possible, if you believe your product was damaged in transit.

You can contact us at sales@dindins.es.

Items sent back to us without first notifying us will not be accepted. 

Nature of Products and Legal Exceptions
All Dindins products are freshly prepared, perishable food items. Under Article 103.d of Royal Legislative Decree 1/2007, the right of withdrawal does not apply to goods that are liable to deteriorate or expire rapidly or made to the consumer’s specifications. Therefore, once an order is confirmed and food preparation has begun, no cancellation or refund can be made.

Orders and Cancellations
Orders are confirmed at the time of payment. Once confirmed, orders cannot be cancelled (Article 103.d of Royal Legislative Decree 1/2007).
If the Client wishes to change the delivery date, they must notify DinDins before the agreed delivery time. DinDins will store the order safely in a frozen state until the new delivery date.
If the Client no longer wishes to receive their meals, DinDins may, upon written notice, donate the meals to a local charity or food distribution programme on their behalf. This ensures the food does not go to waste. No refunds will be provided in such cases.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right for you.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items) Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
If for some reason a product exchange is required we will do our best to facilitate an exchange, but for a variety of reasons an exchange may not be possible.

Refunds
We will notify you once we’ve investigated any issue that you may have raised and let you know if any refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at accounts@dindins.es